(義大利 Arte Hotel實習生 會研所 蘇同學)
When I decided to join TIP, it gave me a lot of anxiety. I feared that research time will reduce and I will be discriminated just because my English ability is not good. I actually prepared insufficiently for this program. Just the courage support me to decide to join this program. Time flies, five months have gone. Recalling the challenges I met, I understand that when I decided to join TIP, the most difficult thing was over. The other things are just a necessary training. The experiences have changed to the nutrients of life through the years.
During the internship, I was assigned to Arte Hotel a business hotel in Perugia to work in the front desk. The front desk needs to learn many different skills, including operating system to do Check-in and Check-out, preparing meeting documents, making coffee to customers, providing customers with a dining information, etc. I sometimes need to help Lorena to translate some documents. The most interesting thing is to interact with customers. Italian customers were not too overcritical because I came from other country. But I still do my best to satisfy their needs. On the other hand, I can support more professional and sufficient services to China people. One time, a China tour came and ate dinner. When they ordered, they couldn’t translate the menu to Chinese and couldn’t communicate with our waiters in English, so waiters asked to my help. I translated the menu and then according to their needs to convey to the waiter. This experience gave me a great sense of accomplishment and self-confidence, because no one else can provide the same service in the hotel. This is why the boss needs me. The other important thing is to get along with colleagues. Customers come and go, but colleagues are always here. I am lucky that both of them can speak English, so I can communicate with them in English. Though I felt frustrated many times because of my poor English ability, I know that to break the embarrassing, I can just try again and again. After continuous trying, the topics we talked are more deeply and more widely, from politics to economics, sports to music, we can talk anything we want. This is the greatest achievement I want.
Leaving Taiwan, came to the unfamiliar foreign country. There are a lot of difference custom. Something need to solve, something need to adapt. For example, European can eat the same thing every day. But we can’t, we need to try to cook by ourselves. In the other side, save money. Finally, I can cook many kinds of dishes. In addition to this, it is important to learn how to buy anything you want, how to send the package, how to get tax return, how to fight for my rights from telecom. Italian public agencies is inefficient, the trains always delay, network speed is slow, a lot of time waiting, the overall impression is that Italy is a very slow country. But another direction, Italian people know how to enjoy life. They know how to communicate with people face to face instead of sliding down and using the phone. We need to learn this point.
I tour many country and place in this five month. , Rome, Florence, Venice, Milan, Prague, Paris and so on. During my travel, besides learning to plan our schedule, buy ticket, order the hotel, I also looked for the local culture and history in advance. Whether it is a building or a city, there must be a story. That is its soul. It is better to travel far than to read voluminously. I saw how big the world is, viewing countless beauty. People who come from different cultural backgrounds work hard to make money. I stood in the distant lands and saw the good things and bad things in Taiwan. Also recognizing myself and restarting. Here, we created the precious time. I still remember that we went shopping in Quasa, joining a crazy foreign party, setting a singing game and cooking together. It becomes the most real and sweet memory in my heart.