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東海大學國際職場實習發展中心--第五屆學海築夢實習成果-深度與廣度的壯遊旅程

深度與廣度的壯遊旅程

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  • 分類 : 第五屆學海築夢實習成果
  • 點閱 : 134
  • 日期 : 2016-12-15

(義大利 Arte Hotel實習生 會研所 蘇同學)

報名TIP計畫的當時,內心充滿了許多不安,擔心做研究的時間被縮短,或是英文溝通能力不夠好被歧視,對於這趟旅程我其實準備的並不完備,支持我報名下去的僅僅是那一絲想突破自己的勇氣。時光飛逝,轉眼間已過了五個多月,回首半年來遇過的種種挑戰,卻發現最困難的部份早在決定出發的當下就已經結束了,剩下的未知都只是必然的磨練,而這些歷練就這樣隨著時間巨輪的轉動,慢慢轉化成了一輩子的養分。

離開了台灣,來到人生地不熟的異國,生活上有許多的不習慣,有些需要去解決,有些則需要適應。歐洲人的飲食習慣每天如一日,幾乎每天都吃同樣的東西,但是台灣人會吃膩,所以當外食的種類無法滿足我們的時候,就必須自己下廚,另一方面也是為了省錢,就這樣慢慢的嘗試下廚,我學會了一些拿手好菜。除此之外,如何在義大利買東西,如何去郵局寄包裹,如何退稅,如何在電信公司出包的時候討回權益,都是一門生活極重要的學問。義大利公家機關辦事效率慢,火車常常誤點,網路速度也慢,許多時間都在等待,總讓人覺得這是一個很慢的國家。但是另一個方向想,義大利漫活的人生觀,讓他們懂得如何享受生活,也較懂得如何在餐桌前交流而不是低頭滑手機,台灣這方面則必須要向義大利看齊。

實習期間,分配到佩魯賈一家商務旅館Arte Hotel進行櫃台的雜務工作。櫃台人員需要學習許多不同的技能,包括操作系統進行Check-in和Check-out、準備會議資料、煮咖啡給客戶、提供客戶用餐資訊等等,有時也需要幫忙老闆翻譯許多文獻資料。其中最有意思的就是與客戶的互動,義大利的客戶會因為我來自不同國籍而不致於太苛求,但是盡可能的溝通去理解他們的需求,竟會讓他們如此愉悅。而對於中國客戶,我們就可以提供更為周到專業的服務。有次中國旅行團來我們旅館住宿,吃晚餐的時候客戶無法跟服務生溝通,便找我去幫忙,我首先翻譯了菜單,再根據他們的需求轉達給服務生,這次經驗給了我很大的成就感和自信,因為旅館內沒有別人可以提供同樣的服務,這也正是老闆娘需要我的地方。更重要的就是跟同事的相處,客戶來來去去,但是同事卻是時刻伴在身旁,我很幸運站櫃的同事英文都很好,所以我可以用英文跟他們溝通,雖然我常因為英文能力不夠精進而挫折,但是我深知只有不斷的提起勇氣跟他們對話,才能突破尷尬的場面,也才是這個計畫真正的意義。不斷的嘗試後,我跟同事的話題越來越深入也越來越廣,從政治到經濟,體育到音樂,什麼領域都可以聊,這也正是我當時報名這個計畫最希望能達成的成就。

文字方塊:  與羅馬競技場的初次邂逅五個月的時間壯遊了許多地方,永恆之都羅馬、文藝復興發源地佛羅倫斯、水都威尼斯、時尚之都米蘭、童話之城布拉格,浪漫之都巴黎等等,數量之多無法一一細數。除了學習規劃旅程,訂車票、訂旅館之外,我學會事先查好當地的歷史文化,不管是一個建築或是一個城市,背後必定有個故事,那就是它的靈魂。讀萬卷書不如行萬里路,旅行的途中,看到了世界的寬廣,閱覽了無數的美景,不同文化背景的人們,同樣為了生活努力的賺錢。站在遙遠的國度看到了台灣的好與不好,再一次的認識自己之後重新出發。在這裡,我們共同創造了一段如此珍貴的時光,一同搭車去QUASA購物、瘋狂的外國人Party、第一屆TIP歌唱大賽、還有數不盡的一同開伙,至今仍然歷歷在目。那些最真實的事情,已昇華為腦海中最甜美的回憶。

When I decided to join TIP, it gave me a lot of anxiety. I feared that research time will reduce and I will be discriminated just because my English ability is not good. I actually prepared insufficiently for this program. Just the courage support me to decide to join this program. Time flies, five months have gone. Recalling the challenges I met, I understand that when I decided to join TIP, the most difficult thing was over. The other things are just a necessary training. The experiences have changed to the nutrients of life through the years.

During the internship, I was assigned to Arte Hotel a business hotel in Perugia to work in the front desk. The front desk needs to learn many different skills, including operating system to do Check-in and Check-out, preparing meeting documents, making coffee to customers, providing customers with a dining information, etc. I sometimes need to help Lorena to translate some documents. The most interesting thing is to interact with customers. Italian customers were not too overcritical because I came from other country. But I still do my best to satisfy their needs. On the other hand, I can support more professional and sufficient services to China people. One time, a China tour came and ate dinner. When they ordered, they couldn’t translate the menu to Chinese and couldn’t communicate with our waiters in English, so waiters asked to my help. I translated the menu and then according to their needs to convey to the waiter. This experience gave me a great sense of accomplishment and self-confidence, because no one else can provide the same service in the hotel. This is why the boss needs me. The other important thing is to get along with colleagues. Customers come and go, but colleagues are always here. I am lucky that both of them can speak English, so I can communicate with them in English. Though I felt frustrated many times because of my poor English ability, I know that to break the embarrassing, I can just try again and again. After continuous trying, the topics we talked are more deeply and more widely, from politics to economics, sports to music, we can talk anything we want. This is the greatest achievement I want.

Leaving Taiwan, came to the unfamiliar foreign country. There are a lot of difference custom. Something need to solve, something need to adapt. For example, European can eat the same thing every day. But we can’t, we need to try to cook by ourselves. In the other side, save money. Finally, I can cook many kinds of dishes. In addition to this, it is important to learn how to buy anything you want, how to send the package, how to get tax return, how to fight for my rights from telecom. Italian public agencies is inefficient, the trains always delay, network speed is slow, a lot of time waiting, the overall impression is that Italy is a very slow country. But another direction, Italian people know how to enjoy life. They know how to communicate with people face to face instead of sliding down and using the phone. We need to learn this point.

I tour many country and place in this five month. , Rome, Florence, Venice, Milan, Prague, Paris and so on. During my travel, besides learning to plan our schedule, buy ticket, order the hotel, I also looked for the local culture and history in advance. Whether it is a building or a city, there must be a story. That is its soul. It is better to travel far than to read voluminously. I saw how big the world is, viewing countless beauty. People who come from different cultural backgrounds work hard to make money. I stood in the distant lands and saw the good things and bad things in Taiwan. Also recognizing myself and restarting. Here, we created the precious time. I still remember that we went shopping in Quasa, joining a crazy foreign party, setting a singing game and cooking together. It becomes the most real and sweet memory in my heart.

完成第一個翻譯工作時與Tutor的合影

完成第一個翻譯工作時與Tutor的合影

米蘭大教堂上的優閒午後

米蘭大教堂上的優閒午後