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東海大學國際職場實習發展中心--第四屆學海築夢實習成果-從義開始 一路走來

從義開始 一路走來

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  • 分類 : 第四屆學海築夢實習成果
  • 點閱 : 236
  • 日期 : 2016-12-08

(義大利 佩魯賈市府文化與旅遊部門實習生  陳同學)

IMG_1204在台灣,義式產物不勝枚舉,我品嘗過、欣賞過、也旅行過,但經過這半年後,終於可以大方說:我體會,因為我生活過。

文化與民族的習性影響想法與行事,使他們共享一些與生俱來的典型義式性格,在這五個月半日常半觀光的日子裡,遇見了各個方面的義大利人及各種風光,而這些印象也集結成了我對整個義大利與義大利人的敘述。

義大利豐富的歷史文化刻印在許多建築與藝術品中,每個城市也展現不同的特色美,而佩魯賈是安靜純樸的山城,不算是熱門觀光景點所以就沒那麼紊亂且治安相對良好,是恬靜氣質型吧!義大利有很多地方都值得去感受,從位於義大利中心,也堪稱義大利綠色心臟的翁布里亞省開始去探索義大利,再適合不過了。

大家常用熱情來形容義大利,或許是南歐的驕陽使然,他們性情的確較其他歐洲人火熱。外國人的造型加上一臉徬徨去問路的話,會使他們樂於助人的心蠢蠢欲動,有些甚至不是很確定路,就乾脆用直覺回答或甚至用亂猜的,這就是為什麼向義大利人問路時最好要多問幾個求證,才能找到正確的道路。雖然多花了不少時間,不過這倒常常讓旅途多了許多額外的風景,那些令人難以招架又氣又好笑的熱情就是義大利可愛的地方吧!

然而在工作場所遇到的義大利人,可能就不像在路上邂逅的那樣友善了。他們並沒有顯著的服務精神,理應屬於便民或為民的服務的單位,像是郵局或辦理居留證的警察局等,耐心溝通與助人解決問題的能力不如預想中的佳,可能是因為英文溝通有障礙,在雞同鴨講的情形下容易使人煩躁,才掩蓋原本的熱情與態度,不過他們做事的效率與方法,對習慣台灣生活步調的我們來說,也許是需要適應並調整的一門修行。

在實習方面,我和伊辰一起被分派到Commune of Perugia,有別於其他公司是私人企業,佩魯賈市政府是公家機關,而我們的工地點是在佩魯賈市中心的旅遊資訊中心(IAT)。一開始因為tutor的因素使我們工作延誤,有兩個月的時間並未被指派任何工作,經過許多協調之後,我們直接與文化與旅遊部門的經理提出了一本new guide的編輯計畫,主要是為來佩魯賈的中國與台灣學生設計的實用導覽手冊。這裡有外國人大學的緣故,許多華人會來此修習義大利文並至少停留至少一個學期,所以這本導覽手冊少了觀光景點介紹,卻多了許多生活相關與身為居留在義大利的外國人會遇到的各種問題。

因為一開始工作方面的各種問題,使我們得進行一連串的溝通與協調,而過程中我學習到要積極並清楚地去表達自己所想要的。亞洲人說話習慣含蓄且謙遜有禮,所以我一開始不免會覺得直截了當的說法失敬且沒有禮貌,但多次溝通下來總結出其實這樣會比較有效率,太隱晦他們可能會因此無法體會要表達的意思以及其急迫性,直接的肯定句及簡單的疑問句才能省去來回的理解時間,並使雙方都能得到明確的答覆,雖說說話變直接但基本的禮貌當然是不能少的。在與人協商時也要展現出自我價值,主動思考自己能為公司做什麼而不是被動的等公司派任務才照做,即使僅身為一個異國實習生也要創造出自己的價值,不白走這一遭。      

In Taiwan, I can taste italian food, buy product imported from Italy. I also travel to Italy several years ago. But from now on, I can tell that I experience because I lived.

Culture and nationality cause their thought and behavior. Lived and worked in Italy for five months. I saw many kinds of Italian and different scenery. Those image compose my description about entire Italy.

History of Italy can be seen at architecture and artwork. Every city shows different characteristic. Perugia is a quiet city which is surrounded by mountains. With simplicity and good public security. Start travel in Italy from Umbria province which is located in the middle of Italy and famous as Italy’s green heart is definitely the best choice

Most people describe Italy with the word "passion". Due to the weather, Italian truly show more passion than any other European country. If ask them for directions with foreign look and confused face, they will willing to tell the direction even they don’t know the answer. That’s why sometimes they are more of a hindrance than a help. Even though it takes much more time to find out the right direction, we can probably get some unexpected but amazing scenery. In my opinion, these funny and even a little bit tricky things might be the cutest memory in Italy. However, People in the work place might not be so kind like I mentioned before. They do not show patient and service ideal obviously. Communication ability and Problem-solving skills are not as good as I thought. I speculate that they might have problem with communicating in English not because they are not friendly. If they can hardly understand what we say, they have no idea how to offer their help.

YI-CHEN and I were appointed to Commune of Perugia which is a government organization. We worked at an information center which is located in the city center. Due to our tutor’s some personal reason, we didn’t be assigned to do any job for two months. After communicating with Dr. Cipriani which is the manager of Culture & tourism Department, we proposed the ‘’new guide’’ project. We design this guide for Chinese and Taiwanese students who come to Perugia for studying and living. They might have courses at least one semester at University for Foreigners or like TIP program stay Perugia five months for the internship. So we compiled some useful and convenient information for long-term stay students in Perugia instead of sightseeing introduction for tourists.

At first, to solve the problem of work we need to communicate and coordinate. In the process, I learn that I have to be aggressive and clearly express what I want. Asian prefer to speak in implicit and modest way because we think that talking straight might be offensive and impolite. After several times of communication, I conclude that actually talking straight is a more efficient way of communication. Of course, do not forget the basic courtesy. Besides, we also have to show our value when coordinate with someone or company. Think what I can do for the company initiatively not just wait for assign passively. Create my own value and to something meaningful to make this trip worth and unforgettable.

 

佩魯賈bar貼心的熱可可

佩魯賈bar貼心的熱可可

與同事合照

與同事合照

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