(義大利 Arte Hotel公司實習生 廖同學)
在這裡的工作內容很彈性，可以跟Lorena女士討論你想在這裡學什麼，我翻譯過菜單還有一些簡單的文件，平時在櫃台幫忙雜務，例如：準備客人的小禮物或菜單、中國旅行團來訪時幫忙翻譯或說明飯店注意事項等，曾到各房間確認毛巾與沐浴用品是否都備齊了，也體驗過房務部如何清掃每一間房間，所有的體驗都是一個我可能這一輩子只會經歷這麼一次的珍貴經驗。從中我思考了一些事情並得到了感想，像是與中國客人間即使沒有了語言的限制，溝通仍是需要學習，中國什麼樣的人都有，出現旅客提出不合理要求的時候，如何向客人解釋又不讓客人動怒，需要經驗累積，也曾經在櫃台因為語言的問題而感受到挫折，在房務部幫忙過，打掃房間看起來很簡單做起來很難，每一個小細節都必須注意之外，要乾淨又要快速，是需要技巧、細心與耐心，不同的體驗都讓我敬佩在這裡工作的每個人，從沒想過，四個月的時間，在遙遠的義大利的Arte Hotel裡面實習，最後我們可以變成親近的朋友，我真的很開心並且由衷的感謝Lorena、Roberta、Marina、Roberto、Rita、Alessia、Nico、Roberto 、Assa、Elena、Anna、Irina、Chef…所有我在Arte Hotel 遇到的人們。
Thought I am not totally satisfied with TIP program, the experience that I stayed in Italy for 5 month really made my life be enriched.
After I graduated from university, I have worked for one year and through my working experience I realized that I am inadequate. I hoped that I can learn and broaden my perspective through this program. Besides, I also hope I can have opportunities to know the situation of small and middle - sized business in Italy. But form the beginning, I got the information that I will work in a hotel for my internship and I felt loss. 18th September I started to working in Arte Hotel. In the third day of working, I don’t feel loss anymore and I knew that I like this hotel. To get along with my colleagues and superior, I felt that it’s seems like a big family here in Arte Hotel. At that time I decided to treasure the time for learning in Arte Hotel.
It’s flexible to work here. You can talk with Ms. Lorena about your thinking or what you want to learn. I had translated menu from Italian to Chinese and some simple document, assisted with reception, for example: prepare the presents or menu, providing service and translating for Chinese group…, I had also confirmed that all the rooms are be prepared and experienced cleaning rooms. Every single of my experiences may be the only and precious experience in my life. From my experiences I got some reflections and thoughts. For example, though Chinese people also speaking in Chinese, I still need to learn how to communicate with them. The communicating skill is required with experience that how to speak with guest who request unwarranted demand also doesn’t make them be angry. I also have setbacks of communicating between languages. I have been housekeeper to help cleaning rooms. It’s seems easy to be a housekeeper, actually it’s very hard. You should be concerned with details and make rooms be clean also clean fast. It’s required of skills, circumspection and patient. What I experienced make me admire everyone who working in Arte Hotel. I have never expected that I work in a Hotel in Italy where is very far from my home for four month and in the end I can be close friend with people in Arte Hotel. From bottom of my heart I am grateful and sincerely thank Lorena, Roberta, Marina, Roberto, Rita, Alessia, Nicodemo, Roberto, Assa, Elena, Anna, Irina, Chef… everyone who I have met in Arte Hotel.
In five month I have been many places for traveling, Roma, Firenze, Milano, Barcelona, Geneva…, too many to count. Definitely my journey is great and memorable. However my normal life in Italy is more important. There were challenges for me like went to market and asked to something what I need in Italian or in post send package, though it’s maybe simple when I am in Taiwan. There were happiness and surprises, once there was a man told with me in Taiwanese in Italian Hotel, in a small bar there were two old man had a talk about their opinion of Taiwan and Chinese, one day I was standing on the roadside in city center and enjoying my pizza and a Italian man said hello to me in Chinese and said me best wishes or sometimes I wake up in early morning and walk to have a hot cappuccino and cornetto. All of these normal days let me learn a lot and be moved.
For five month, I left the familiar place, family and friends that I am independent. Not only live independently but thinking and learning independently. Through the experience stayed here I am well aware that the importance of languages, human and communication and the competitive strength and consumptive power of Chinese, that also make me often remind myself to keep learning, especially keep learning the languages. I learned some Italian in my free time in hotel and learned from my colleagues. I am like a little kid to learn language from easy vocabularies until now I can carry on a conversation. I was trained the ability of self-learning. In my daily life I’m also keep planning cost of shopping and life. I have never done it in great detail like this time. Afterward I can know my cost of life clearly from excel chart and the account of what I eat in detail that I can make accurate plan. It’s also a practice of self management. Although I left my home, I started to be familiar with Italy little by little and made some new friends. I knew it is not as hard as it seems to adapt to a new life from the experience. Actually, we can be taken out of our comfort zone and live or learn in a new field.
The concept of this program should not be 100% internship program, it’s 30% in internship, 30% self- surpass and 30% culture-learning, like what professor Paolo Taticchi has told us. To study in school and internship in company just a part of this program, indeed, self-management and challenge and culture reflection are more. Also because of the journey, I understood that not everything always goes the way we planned. Just like the timetable of bus in Italy, sometimes you waiting on time but still can’t catch the bus. When you reached the destination by walking, you found some beautiful scenery. I tell myself that don’t expect much and being open-mind you will get and learn more.