(義大利 Arte Hotel 實習生 會研所 林同學)
來到歐洲，從一開始所感受最強烈的就是文化衝擊，在語言無法溝通的狀態下，出門在外是一種挑戰，從緊張怯怯不敢與外國人交流，到漸漸地適應與習慣後，發現了微笑與良好謙遜的態度是溝通的一帖良藥。要融入當地的生活，最重要的是必須會說當地語言，這是我五個月以來的最大心得，雖然自學義大利文，但仍有不足，來到異地，除了實習目的，若可以結交外國朋友，拓展生活圈並提升異國文化交流經驗可提升自我的附加價值。建議本實習計畫可以提供學生平日的語言課程，對實習生活有很大的助益！此外，我也增進了解決問題的能力，在居留證流程未完成的事件中，我學習到了凡事靠自己，找出問題癥結點並且即時適當地反應與溝通，然後找出解決方案。這個寶貴的經驗除了上述，更讓我學習到了解決問題應有的態度與決心，不能隨意敷衍了事，態度決定高度，也更了解每個人在處理問題上的不同方式，以及所產生的後果與影響。在Arte Hotel，不僅僅只是工作而已，這裡也讓我感受到了家的溫暖，與飯店裡的員工也建立了良好的關係，非常感謝我的上司Lorena對我的關懷與提供我所需的協助！在工作上除了我會安排每日的進度規劃，若提前完成每日進度，剩餘的時間是最好充實自己的時候，我會利用Youtube觀看哈佛大學Michael Sandel教授的《正義》課程，除了訓練英文聽力，從《正義》這門課程也讓我開始學習以多重面向來思考某件事物所產生的不同意義，讓我可以不同的角度看待事物的發展，更可以用同理心與包容心來面對事物所產生的影響。
Studying abroad is one of the important schedule of my life plan. On this day, September 1st, 2012, I took the airplane from Taiwan Taoyuan International Airport. Through 18 hours of flying time, I arrived at Italy and started to open the new life in here. It is my first time to visit Europe, so the unexpected future experience is really an adventure, for me, just be nervous and also excited. At the beginning, facing the different racial, cultures and languages are not easy to be used to it. Recalling the first time that Professor Ente and teacher assistant Vicky took the all TIP students to the center of Perugia, in that time we were deeply dependent on them for assistance. Until they came back to Taiwan, it starts the internship and is the time to be independent. My internship company is Arte Hotel, a chain hotel which has a distinctive feature in modern contemporary art. In order to welcome the potential increasing of Asian tourist market, the hotel management makes an continuing improvement on this area and assign me the job of translating the language on the hotel websites into Chinese. The main jobs that I am in charge are the translations of hotel websites, hotel booking system, tourist directory, commercial letter and to assist Asian tourists that might have some problems in the hotel. The assigned jobs improve my language ability, that is not only the oral speaking skill and listening but also thinking in English directly. Also, the bros and cons under the different cultures let me realize that there might have something worth to learn more. Besides, another subject I do every day when my daily scheduled work is finished on time is that listen the “The Integrity” videos presented by Michael Sandel, the professor of Harvard University, on Youtube. Not just only for improvement of language ability, here comes the learning of thinking the normal things that seems like nothing in daily life in different ways. The impact might let me be tolerance and empathy when some things happen unfairly. In Arte hotel, being here is not just responsible for works, but it also makes me feel warm, seems like the caring from my family. I am glad with the hotel members in a good relationship and also thank my tutor Lorena for supporting me so much and caring me as a family.
In addition to the working experiences, we also arrange the trips in some big famous cities on the weekends. Traveling is one kind of learning, you have to learn how to plan the itinerary, make a hotel reservation and transportation ticket bookings. We would be strong and learn more through the difficulties that we may undergo during the travels. The most valuable experience during these 5 months in some cities and countries is to comprehend that always be in good mood, think in positive ways, so that you will get the positive energy and luck to face and solve the situations no matter what is good or bad.
At beginning of the new life in Italy, the most intense for me is culture shock. In the obstacle to communicate with local people, the smile and good manners are the best way to impress and relieve between the culture differences. Also, in my own opinion, in order to live with the locals, the Italian language improvement is really a big deal. So I kindly suggest that it should have some language courses in TIP program, because we are here not only just for the internship in companies, but also to learn the different life types and cultures to join with the locals and oversize the friendships to be value-added of more international perspectives. In addition, according to the event of the resident permits, I also learn that when trouble is happened, try to figure out what is next step to have a better solution by our own self, even though there might have some supports provided from others. This precious experience let me understand that different attitudes and solutions in different persons may lead to different influences, so just try to understand and analyze the meaning inside from those feedbacks.
Taiwan-Italy Internship Program gave me opportunities to find out and improve the lacks of abilities, this experience also makes me realize my goal definitely and try to amend. Thanks to Professor Ente, Professor Carbone and Professor Taticchi gave me the chance to explore myself by this colorful experiencing life of the TIP program. Also, thanks to my tutor Lorena for supporting me so much and teacher assistance Vicky for assistances. Dream is now to step by step to come true!