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東海大學國際職場實習發展中心--第六屆擁抱全球實習成果-東州實業實習

東州實業實習

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  • 分類 : 第六屆擁抱全球實習成果
  • 點閱 : 287
  • 日期 : 2016-11-21

(台灣 東州實業 一線專員實習生 陳同學)

實習即將結束,一開始看到客服這個工作,其實並沒有特別感興趣,受限於種種原因及當時的我單純地只是想著要在這大學的最後一個學期參加實習,抱持著在「實際嘗試之前,怎麼能一語斷定的說自己不喜歡」的想法及有熟悉夥伴可以互相扶持的情況下,就這樣從迷迷糊糊的報名到面試最後實際上班,雖然至今我仍說不上喜歡,但回想一整個過程,喜怒哀樂都曾有過。

一開始的時候,在教育訓練的時候開始,密集的教育訓練讓我感受到郵局業務的多與雜,第一個禮拜上線時,發現當真實客戶進我的線時,客戶怎麼知道接起電話的人是新人,沒有多餘的時間讓客戶理解、客戶也不會因為我是新人而體諒,在初期真的深深的感受到客戶對於我的不信任及各種不肯定,甚至也因無法理解客戶的問題而被主管、經理警告表現要改善,雖然對於這樣的工作模式比較熟悉、對業務多了一點點了解,但還是覺得永遠不夠。

在這一整個實習的過程中,確實的感受到這是一個壓力很大的工作,需要長時間神經緊繃的待命,也發現進線客服中心的客戶,成千上萬種,包括激動的、不理性的,各種內心的吶喊、各種心境轉換、生活及工作之間的平衡、壓力的調適等歷歷在目,真的非常的顛頗,各種抗拒與拉扯不斷上演,不能釋放的壓力,讓自己覺得快被壓力淹沒,日常生活步調的打亂、對生理機能產生的影響也讓自己在面對這項工作時更加的痛苦。

過程中和老師、助教及經理都有過討論,對於自己無法承受的壓力、工作模式的不適應,甚至起了想要放掉一切的念頭,但考慮了很多、做了溝通協調,還是決定把它撐完,雖然我們有選擇是否留下的決定,但對於自己的選擇,也是需要一定程度的負責。試著用各式的方式調適,讓自己在剩下的時間內不要那麼的排斥,抱持著「排斥只會讓自己更討厭」的想法試著不讓自己一再的去想。

短短的兩個多月,身為一個不能再新的新人真的受到學長姐、主管們很多的幫助,雖然有時候不免責備,但每次的叮嚀、諮詢,都讓我成長、覺得有所學習,面對於沒有學習過的業務範圍,必須轉接、諮詢時,真的都帶給學長姐不少麻煩,有時候甚至多到真的覺得很不好意思,雖然不免有些指責、糾正,但大家還是不斷給予我各種幫助及建議,並告訴我如何做得更好。

實習就要結束了,這段經驗、這段回憶,對我而言,或許不是一個很好的回憶,但對我來說,仍然是一個很好的經驗、很好的嘗試,我試了、我做了,並且最後仍對我的選擇負責、堅持到了最後,我相信此時此刻的我比起一開始的我還要多一點點的權力說我覺得我不適合這個行業、沒有很喜歡這個工作,但我還是努力地完成了它。

As time goes by, the internship is coming to an end. I wasn’t particularly interest in this job when the first time I saw it. But it was limited for various reasons and I just simply thought to participate in this internship program in the last semester of college. So I hold the thought that there is no words before I try it and the situation that I have a partner who can support each other. Thus I stumbled from registration to interview and till work. Until now, I still can’t say that I like the job. But when I recall the whole procedure, all the emotions have had.

In the beginning, the intensive education and training make me feel post office business is many and mess. When the first week I start really to answer calls, I found that when the real client call into my line. Whether the client knows the one who answers the phone is a newcomer. And there is no extra time for customers to understand. The customer will also not be tolerance because I am a newcomer. At the beginning, I really feel deeply for my clients do not trust and various uncertain. Even because I inability to understand the customer problems well, I am warned by executives and managers to improve performance. Although more familiar with this mode of work, more understanding to the business, I still feel it’s never enough.

In the whole internship procedure, I feel that it’s really a stressful job. It needs to standby for long time in a tight situation. Also found that the customers are all kinds. And customers who call in the center are sometime flurry, irrational. The tangle of heart, the conversion of mood, the balance between work and life and the pressure that can’t not release well let me feel that it seem like to overwhelm in pressure. My daily life also disrupted by the job so it makes me more pain when I face this work.

During the internship, I asked teachers and assistants and managers for I can not bear the pressure, I cannot not suited to the operating mode and even for I have the thought to let it go. But I considering a lot and I have a communication and coordination, I decided to finish it. Although we have decided to choose whether to stay, I need to be responsible for a certain degree. Trying a variety of ways to adapt in order to be not so exclusive in the rest internship time. Hold a thought the rejection will only make themselves more annoying tried not to think about it again and again.

A short period of two months, I am being a freshman who really get lots of help from seniors and executives. Although there cannot avoid some blame, every cautions and advises let me grow and learn a lot. When facing the field that I haven’t learned, I have to transfer out. All of this, I really bring seniors lots of troubles. Sometime there are more consultation and transferring calls, it always make me feel embarrassed about needing help again and again. Although it cannot inevitably some blame and rectify, everyone in the company still always give me all the help and advice in addition the way to do it better next time.

Internship is coming to an end. This experience and the memories for me probably is not a good memory. But for me it is still a good experience, a good try. I tried, I did and I finally still be responsible to my choice to the end. I believe that I am a little bit more cause to say that I feel I do not fit in this work and I don’t like the job a lot at this moment. But I'm still trying to complete it.