(台灣 東州實業 一線專員實習生 陳同學)
As time goes by, the internship is coming to an end. I wasn’t particularly interest in this job when the first time I saw it. But it was limited for various reasons and I just simply thought to participate in this internship program in the last semester of college. So I hold the thought that there is no words before I try it and the situation that I have a partner who can support each other. Thus I stumbled from registration to interview and till work. Until now, I still can’t say that I like the job. But when I recall the whole procedure, all the emotions have had.
In the beginning, the intensive education and training make me feel post office business is many and mess. When the first week I start really to answer calls, I found that when the real client call into my line. Whether the client knows the one who answers the phone is a newcomer. And there is no extra time for customers to understand. The customer will also not be tolerance because I am a newcomer. At the beginning, I really feel deeply for my clients do not trust and various uncertain. Even because I inability to understand the customer problems well, I am warned by executives and managers to improve performance. Although more familiar with this mode of work, more understanding to the business, I still feel it’s never enough.
In the whole internship procedure, I feel that it’s really a stressful job. It needs to standby for long time in a tight situation. Also found that the customers are all kinds. And customers who call in the center are sometime flurry, irrational. The tangle of heart, the conversion of mood, the balance between work and life and the pressure that can’t not release well let me feel that it seem like to overwhelm in pressure. My daily life also disrupted by the job so it makes me more pain when I face this work.
During the internship, I asked teachers and assistants and managers for I can not bear the pressure, I cannot not suited to the operating mode and even for I have the thought to let it go. But I considering a lot and I have a communication and coordination, I decided to finish it. Although we have decided to choose whether to stay, I need to be responsible for a certain degree. Trying a variety of ways to adapt in order to be not so exclusive in the rest internship time. Hold a thought the rejection will only make themselves more annoying tried not to think about it again and again.
A short period of two months, I am being a freshman who really get lots of help from seniors and executives. Although there cannot avoid some blame, every cautions and advises let me grow and learn a lot. When facing the field that I haven’t learned, I have to transfer out. All of this, I really bring seniors lots of troubles. Sometime there are more consultation and transferring calls, it always make me feel embarrassed about needing help again and again. Although it cannot inevitably some blame and rectify, everyone in the company still always give me all the help and advice in addition the way to do it better next time.
Internship is coming to an end. This experience and the memories for me probably is not a good memory. But for me it is still a good experience, a good try. I tried, I did and I finally still be responsible to my choice to the end. I believe that I am a little bit more cause to say that I feel I do not fit in this work and I don’t like the job a lot at this moment. But I'm still trying to complete it.