Name: Yu-han Liu
School: Tunghai University
Department: International Business
Company: Mobiletron Co., Ltd.
Department: Electronic Marketing
In my junior year, I noticed that most of my classmates have already figured out what to do after graduation, whether it was finding a job, enrolling in graduate school, or taking some time off. I, on the other hand, was still uncertain about my future. I came across information on an overseas internship program by chance and decided to sign up for it. A few months before leaving the country, professors affiliated with the Taiwan-Italy Internship Program (TIP) recommended me to intern at Mobiletron. After several rounds of interviews, I received an offer from the company; Mobiletron was kind enough to allow me to decide whether to accept the offer after I came back from the overseas internship, which gave me a few more months to think about it. When interning at AgriEuro in Italy, I had to work long hours and learn a new language. This experience opened me up to a wider world out there, and I realized it does not matter whether you are working or studying at graduate school; the important thing is to enjoy the moment and adapt to whatever environment you are in. Just as I returned to Taiwan, I had a chance to join a new environment, so I said to myself: “Why not?” and decided to accept this challenge.
In the second semester of my senior year, I joined the company and began learning the ropes of a sales assistant. The work seemed straightforward at the beginning but turned out to be more complicated than I thought. Just a few weeks into the job, I found myself having to handle multiple customer orders and shipments, which brought on a lot of stress and made me realize the importance of multi-tasking. In order to keep up with my co-workers and avoid becoming a burden to them, I spent a lot of time and effort. Fortunately, my co-workers were all patient and helpful when instructing me, and I always felt comfortable asking questions on things I did not understand. Sometimes I was even able to help my co-workers with problems they encountered. Aside from my assigned duties, I found time to improve other skills such as business letter writing and trade regulation knowledge.
The thing that left the largest impression on me was completing the shipment of an order from start to finish for the first time. This involved entering the customer’s order into the system, calculating the number of units that can be shipped, confirming the shipping date with the production department, and replying to the customer. Two weeks before the shipment, we have to confirm the shipment date with the production department again, notify the customer of the quantity to be shipped, and reserve the shipment container. After the order is shipped, the shipping documents have to be sent to the accounting department and customer, and an accounting entry is made to write off payments received for the order. What I just described in a few sentences is actually a two-month long process, and I already skipped over many details. For an intern with no previous experience in this area, it’s hard to convey the sense of achievement I felt when I completed my first order!
My three-month internship taught me that every little cog in a machine is important. One malfunctioning cog affects the operation of the entire machinery. I am very thankful that whenever I had a problem, my co-workers would patiently show me how to resolve it, sometimes by drawing a flow chart for me or showing me step-by-step how to do something. When I made a mistake, they would comfort me and tell me how to avoid making the same mistake again. This kind of teamwork is something we should all aspire to. My biggest reward from this internship was being able to observe the efficiency of my colleagues and the principles they applied in the workplace.
These few months made me realize that having some internship experience before entering the workplace is a very wise choice. There is a lot of hard work involved in the beginning, but since an intern’s work is still relatively simple compared to that of a full-time worker, one should have plenty of time to transition from school to the workplace. Internship is also full of opportunities to find directions for your future!